Privacy Policy

This privacy policy sets out how Samuel French Ltd uses and protects any information that you give Samuel French Ltd when you use this website.

Samuel French Ltd is registered with the Data Protection Agency and is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

Samuel French Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st September 2009.

What we collect
We may collect the following information depending on how you chose to use this website and the information may be collected in two ways:

• information you choose to give us
• automatic information

Information you choose to give us:

• name
• contact information including e-mail and residential/delivery address, telephone number
• theatre group and venue details
• credit or debit card number and expiry date, CVV number

You don’t have to sign in or set up an account to browse our website but you will need to do so if you wish to place an order. When you sign in with Samuel French Ltd and place an order, we need to know your name, billing and delivery address, credit or debit card number, expiry date and CVV number, e-mail address and telephone number. This information allows us to fulfil your order and notify you of the status of your order.

If you choose to sign up for our e-mail newsletter you will need to provide your e-mail address and from time to time you will receive e-mails from us advising you of new releases and publications, updates on services offered and news of upcoming events in our bookshop. You may unsubscribe to these e-mailed newsletters at any time by going to the Newsletter page and clicking on the unsubscribe button or by clicking on the unsubscribe link at the bottom of the e-mail newsletter.

If you submit any of the webforms on this site you will be asked for your name, contact details (including your e-mail and residential address, telephone number and fax if applicable) and details of your venue, school/college/university. Since almost all the enquiries we receive are dependent on territorial information (for example, territorial restrictions can affect a play's availability for performance; likewise, we may not have the right to sell books in all territories) and since e-mail addresses alone do not give adequate territorial information, we are obliged to ask for such specific information in order to process customer queries quickly and efficiently.

Automatic Information (Cookies)
In common with many websites our site uses cookies. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

What we do with the information we gather
We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.  The personal information which we hold will be held securely in accordance with our internal security policy and the law. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
•    Internal record keeping.
•    We may use the information to improve our products and services.
•    We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the e-mail address which you have provided. 
•    From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone, fax or mail. We may use the information to customise the website according to your interests.
•    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  Our site has an SSL certificate which means it uses the industry standard Secure Socket Layer encryption to ensure that all data passed between the web server and browser remains private and integral, offering the best security for credit/debit card and personal details.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

By submitting your information and using our website, you consent to the collection, storage and processing of your personal information by us in the manner set out in this policy.